Refund and Cancellation Policy

1. General Overview

Studio Ru'ya provides design, development, marketing, and interior solutions. Due to the custom and service-oriented nature of our work, our refund and cancellation policy is strictly outlined below. This policy is in compliance with the Consumer Protection Act, 2019 and other applicable Indian laws.

2. Digital Services (Tech, Marketing, UI/UX)

For digital services, projects are typically divided into milestones.

• Advance Payments: Any advance payments or mobilization deposits paid to initiate a project are strictly non-refundable, as they cover the initial resources, planning, and opportunity costs.
• Milestone Cancellations: If you choose to cancel a project mid-way, you will not receive a refund for any completed milestones. You will only be billed for the work completed up to the point of cancellation.
• Post-Delivery: Once final deliverables are handed over and accepted, no refunds will be processed under any circumstances.

3. Interior Design Services

For interior design and execution:

• Design Phase: Design fees and retainers are non-refundable once the initial concepts and layouts are presented.
• Execution & Materials: Advances paid for procurement of materials or custom furniture are non-refundable once the orders have been placed with our vendors. In case of cancellation before order placement, refunds will be processed after deducting an administrative fee.

4. Process for Cancellation & Refund

To request a cancellation, you must notify us in writing via email at hello@studioruya.com.

If a refund is approved (e.g., an overpayment or a refundable deposit prior to commencing work), it will be processed within 7-10 working days and credited to the original method of payment.

5. Contact Information

If you have questions about our Refund Policy, please contact us: